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Here you’ll find the most frequently asked questions about our products, shipping, and orders. Can’t find what you’re looking for? Contact our support team—we’ll be happy to help you personally.
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Frequently Asked Questions
Product
5 Questions
Shipping & Delivery
5 Questions
Returns & Refunds
5 Questions
Order
4 Questions
Product
Factory Graphics Kit
Design created for a specific motorcycle model.
Semi-Custom Graphics Kit
Design with customizable elements. Transferable to any motorcycle for which we have a cutting template.
Custom Graphics Kit
Describe your dream graphics kit to us—feel free to include reference images. Our designers will bring it to life for you. You get 3 free revision rounds in which you can have your desired elements adjusted until your graphics kit looks exactly as you imagined.
Arider Designer Graphics Kit
Enter your motorcycle details and design your own graphics kit. Add shapes, colors, text, logos, and images.
- Choose a design
- Specify the motorcycle model (if it has not already been preselected)
- Specify any design customization, if desired
- Choose the material and place your order
- We will send you a draft so you can see the customized design
- Have the draft changed up to 3 times free of charge or approve it
- We will produce and ship your Graphics Kit
- Specify the motorcycle model (if it has not already been preselected)
- Describe your desired design – you either pay the total price (with a discount) or make a deposit
- We will send you a design draft by email
- You can request changes to the design up to 3 times free of charge if necessary
- Pay the remaining balance (only if you paid a deposit) and confirm the design
- Production and shipping after your confirmation
No problem. In the special order instructions in the shopping cart, specify the other component along with its corresponding model year. We’ll customize the Graphics Kit for you.
We're sorry! We do our best to continually add new models, but unfortunately we can't offer a Graphics Kit for every motorcycle right away. Feel free to send us an inquiry at https://arider.com/de/pages/bike-nicht-gefunden—perhaps we already have a suitable template for your model.
Alternatively, you could take a look at our wheel stickers. They fit every motorcycle, regardless of the model.
Shipping & Delivery
Your package usually arrives within 5–10 business days. For custom-made products (e.g. Semi Custom, custom and configurator graphics), delivery time starts as soon as you have approved your design.
We’ll inform you of the estimated delivery time for your order in the order overview and in your email order confirmation—but this time may vary depending on the items selected and the shipping method.
Why hasn’t my order been shipped yet?
Please give us a little time to prepare your order for shipping. We generally ship orders within 48 hours, but individual items (such as Semi-Custom, Individual, and Configurator designs) may take a little longer.
Can I change when and how my package will be delivered?
Yes, you can! Our shipping partners will always send you an email announcing your package. You can use it to choose your preferred delivery location, such as a parcel shop, or change the delivery day.
What happens if I’m not there on the first delivery attempt?
If the delivery driver doesn’t find you at home, you can use the tracking information to see whether your package was left with a neighbor or at a branch, for example. In some cases, another delivery attempt will also be made.
My package should have arrived already!
Please check the tracking information to see whether the package was left with a neighbor. If it wasn’t left with a neighbor and the shipping status hasn’t changed for 5 days, please contact us—our contact options can be found below.
Delivery:
Shipping is free within Europe for orders over €100. You can see the exact shipping costs at checkout after entering your address.
Returns:
The customer is responsible for return shipping costs unless the product was defective or delivered incorrectly. These costs will be deducted from the refund amount.
We’re sorry that you received a damaged item.
Here you can submit your damage report!
Do your stickers have a slight crease?
A hair dryer often helps, as the film has a “self-healing” effect and retracts when heated. If that doesn’t work, we’ll send you free replacements for the affected parts.
Yes, we ship our products worldwide. The exact shipping costs and delivery times are displayed during the checkout process.
Returns & Refunds
You can return the desired products within 14 days of your order arriving. Custom-made products are excluded. This also includes items with design changes, semi-custom decals, and 360° Spin wheel stickers.
Is your item defective or damaged?
We’re sorry to hear that. Please submit a complaint by clicking below and completing the form. We ask that you provide as much information as possible so that we can review your complaint quickly.
- Start your return through our returns portal
- You will receive a QR code for the return label by email
- Take the packaged parcel to the nearest Packstation and have your QR code ready
- As soon as we receive the parcel, we will refund the amount using the payment method selected previously. (Please note: return shipping costs will be deducted from the refund)
You can find all the details about the cancellation policy in our cancellation policy.
Yes—the customer is responsible for the return shipping costs unless the product was defective or delivered incorrectly. These costs will be deducted from the refund amount.
Order
Is your item defective or damaged?
We’re sorry to hear that. Please submit a complaint by clicking below and completing the form. We ask that you provide as much information as possible so that we can review your complaint quickly.
Were you sent the wrong item instead of the item you ordered? Or did you receive an additional item that you didn’t order at all?
Please contact us using one of the contact options. Give us your order number and the wrong item. We’ll be happy to take care of it.
We’re sorry that you received a damaged item.
Here you can submit your damage report!
Do your stickers have a slight crease?
A hair dryer often helps, as the film has a “self-healing” effect and retracts when heated. If that doesn’t work, we’ll send you free replacements for the affected parts.
No. Discounts cannot be combined.
